Privacy Policy

Your privacy is important to us. Please read this policy carefully.

Effective Date: January 2, 2025 | Last Updated: January 2, 2025

1. Introduction

Welcome to Myelin Technologies Limited ("Myelin," "we," "us," "our"). This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our mobile application, website, and associated services (collectively, the "Platform").

By using the Platform, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Information We Collect

We collect various types of information to provide and improve our Service to You.

Personal Data

While using our Service, we may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:

  • Email address
  • First name and last name
  • Phone number
  • Address, State, Province, ZIP/Postal code, City
  • Usage Data

Usage Data

Usage Data is collected automatically when using the Service. Usage Data may include information such as Your Device's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

When You access the Service by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers and other diagnostic data.

We may also collect information that Your browser sends whenever You visit our Service or when You access the Service by or through a mobile device.

3. Location Data Collection and Usage

Location data forms the foundation of our personalized healthcare experience. This comprehensive section details our thoughtful approach to collecting, utilizing, and safeguarding your location information with the utmost care and transparency.

Types of Location Data We Collect

We collect various types of location information to provide our healthcare services:

  • Precise Location Data: GPS coordinates, Wi-Fi access points, and Bluetooth beacons when you enable location services
  • Approximate Location: General area information derived from IP addresses and network connections
  • Address Information: Home, work, and healthcare facility addresses you provide
  • Movement Patterns: Aggregated data about your travel between healthcare appointments
  • Check-in Data: Location verification when you arrive at healthcare facilities

How We Collect Location Data

We gather location information through various sophisticated yet user-friendly methods:

  • Device GPS: When you grant location permissions to our mobile application
  • Network-Based Location: Through cellular towers, Wi-Fi networks, and IP address geolocation
  • Manual Entry: When you provide addresses during registration or appointment booking
  • Healthcare Facility Integration: Through check-in systems at partner medical facilities
  • Third-Party Services: Via integrated mapping and navigation services

Purposes for Using Location Data

We use your location information for the following healthcare-related purposes:

  • Healthcare Provider Matching: Connect you with nearby doctors, specialists, and medical facilities
  • Appointment Scheduling: Show available time slots based on travel time and proximity
  • Navigation Assistance: Provide directions to healthcare appointments and facilities
  • Service Availability: Determine which healthcare services are available in your area
  • Appointment Reminders: Send location-based notifications and check-in prompts
  • Healthcare Analytics: Improve service delivery and identify healthcare access gaps (anonymized data only)
  • Fraud Prevention: Verify appointment attendance and prevent unauthorized access

Location Data Sharing and Disclosure

Your location data may be shared in specific circumstances:

  • Healthcare Providers: With your scheduled doctors and medical facilities for appointment coordination
  • Insurance Providers: When required for claims processing and network verification
  • Legal Compliance: When required by court orders, subpoenas, or regulatory authorities
  • Service Providers: With trusted third-party mapping, navigation, and notification services
  • Aggregated Analytics: Anonymous, aggregated location trends for healthcare research and planning

Your Location Data Controls

We believe in empowering you with comprehensive control over your location data through these intuitive options:

  • Device Settings: Enable or disable location services for our app through your device settings
  • App Permissions: Grant or revoke location access within our application settings
  • Precision Control: Choose between precise and approximate location sharing
  • Manual Mode: Use the service with manually entered addresses only
  • Data Deletion: Request deletion of stored location history through your account settings
  • Opt-Out Options: Disable location-based notifications and recommendations

Please Note: Disabling location services may limit certain healthcare features, including provider matching and navigation assistance, potentially affecting your overall experience.

Location Data Retention and Storage

We retain location data according to the following policies:

  • Active Usage: Location data is retained while your account is active and for legitimate healthcare purposes
  • Historical Records: Appointment-related location data is kept for medical record-keeping requirements (typically 7-10 years)
  • Precise Coordinates: Real-time GPS data is stored temporarily and automatically deleted after 30 days unless required for ongoing care
  • Aggregated Data: Anonymous, aggregated location insights may be retained indefinitely for healthcare research
  • Account Deletion: Personal location data is deleted within 90 days of account termination, except where required by law

Location Data Security Measures

We implement comprehensive security measures to protect your location information:

  • Encryption: All location data is encrypted in transit and at rest using industry-standard protocols
  • Access Controls: Strict authentication and authorization controls limit access to authorized personnel only
  • Data Minimization: We collect only the minimum location data necessary for healthcare services
  • Anonymization: Location data used for analytics is anonymized and aggregated to prevent individual identification
  • Regular Audits: Periodic security assessments and penetration testing of location data systems
  • Compliance Standards: Adherence to HIPAA, GDPR, and other healthcare data protection regulations

International Location Data Transfers

When location data is transferred internationally:

  • We ensure adequate protection through Standard Contractual Clauses and adequacy decisions
  • Cross-border transfers comply with applicable healthcare privacy laws
  • Location data processing agreements include specific geographic restrictions

4. Tracking Technologies and Cookies

We use Cookies and similar tracking technologies to track the activity on Our Service and store certain information. Tracking technologies used are beacons, tags, and scripts to collect and track information and to improve and analyze Our Service. The technologies We use may include:

  • Cookies or Browser Cookies. A cookie is a small file placed on Your Device. You can instruct Your browser to refuse all Cookies or to indicate when a Cookie is being sent. However, if You do not accept Cookies, You may not be able to use some parts of our Service. Unless you have adjusted Your browser setting so that it will refuse Cookies, our Service may use Cookies.
  • Web Beacons. Certain sections of our Service and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of a certain section and verifying system and server integrity).

Cookies can be "Persistent" or "Session" Cookies. Persistent Cookies remain on Your personal computer or mobile device when You go offline, while Session Cookies are deleted as soon as You close Your web browser. Learn more about cookies on the Privacy Policies website article.

We use both Session and Persistent Cookies for the purposes set out below:

  • Necessary / Essential Cookies
    • Type: Session Cookies
    • Administered by: Us
    • Purpose: These Cookies are essential to provide You with services available through the Website and to enable You to use some of its features. They help to authenticate users and prevent fraudulent use of user accounts. Without these Cookies, the services that You have asked for cannot be provided, and We only use these Cookies to provide You with those services.
  • Cookies Policy / Acceptance Cookies
    • Type: Persistent Cookies
    • Administered by: Us
    • Purpose: These Cookies identify if users have accepted the use of cookies on the Website.
  • Functionality Cookies
    • Type: Persistent Cookies
    • Administered by: Us
    • Purpose: These Cookies allow us to remember choices You make when You use the Website, such as remembering your login details or language preference. The purpose of these Cookies is to provide You with a more personal experience and to avoid You having to re-enter your preferences every time You use the Website.

5. Use of Your Personal Data

The Company may use Personal Data for the following purposes:

  • To provide and maintain our Service, including to monitor the usage of our Service.
  • To manage Your Account: to manage Your registration as a user of the Service. The Personal Data You provide can give You access to different functionalities of the Service that are available to You as a registered user.
  • For the performance of a contract: the development, compliance and undertaking of the purchase contract for the products, items or services You have purchased or of any other contract with Us through the Service.
  • To contact You: To contact You by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application's push notifications regarding updates or informative communications related to the functionalities, products or contracted services, including the security updates, when necessary or reasonable for their implementation.
  • To provide You with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless You have opted not to receive such information.
  • To manage Your requests: To attend and manage Your requests to Us.
  • For business transfers: We may use Your information to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Data held by Us about our Service users is among the assets transferred.
  • For other purposes: We may use Your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Service, products, services, marketing and your experience.

We may share Your personal information in the following situations:

  • With Service Providers: We may share Your personal information with Service Providers to monitor and analyze the use of our Service, to contact You.
  • For business transfers: We may share or transfer Your personal information in connection with, or during negotiations of, any merger, sale of Company assets, financing, or acquisition of all or a portion of Our business to another company.
  • With Affiliates: We may share Your information with Our affiliates, in which case we will require those affiliates to honor this Privacy Policy. Affiliates include Our parent company and any other subsidiaries, joint venture partners or other companies that We control or that are under common control with Us.
  • With business partners: We may share Your information with Our business partners to offer You certain products, services or promotions.
  • With other users: when You share personal information or otherwise interact in the public areas with other users, such information may be viewed by all users and may be publicly distributed outside. If You interact with other users or register through a Third-Party Social Media Service, Your contacts on the Third-Party Social Media Service may see Your name, profile, pictures and description of Your activity. Similarly, other users will be able to view descriptions of Your activity, communicate with You and view Your profile.
  • With Your consent: We may disclose Your personal information for any other purpose with Your consent.

6. Retention of Your Personal Data

The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of Our Service, or We are legally obligated to retain this data for longer time periods.

7. Transfer of Your Personal Data

Your information, including Personal Data, is processed at the Company's operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to — and maintained on — computers located outside of Your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from Your jurisdiction.

Your consent to this Privacy Policy followed by Your submission of such information represents Your agreement to that transfer.

The Company will take all steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Privacy Policy and no transfer of Your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of Your data and other personal information.

8. Disclosure of Your Personal Data

Business Transactions

If the Company is involved in a merger, acquisition or asset sale, Your Personal Data may be transferred. We will provide notice before Your Personal Data is transferred and becomes subject to a different Privacy Policy.

Law enforcement

Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

Other legal requirements

The Company may disclose Your Personal Data in the good faith belief that such action is necessary to:

  • Comply with a legal obligation
  • Protect and defend the rights or property of the Company
  • Prevent or investigate possible wrongdoing in connection with the Service
  • Protect the personal safety of Users of the Service or the public
  • Protect against legal liability

9. Security of Your Personal Data

The security of Your Personal Data is important to Us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security.

10. Children's Privacy

Our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please contact Us. If We become aware that We have collected Personal Data from anyone under the age of 13 without verification of parental consent, We take steps to remove that information from Our servers.

If We need to rely on consent as a legal basis for processing Your information and Your country requires consent from a parent, We may require Your parent's consent before We collect and use that information.

11. Links to Other Websites

Our Service may contain links to other websites that are not operated by Us. If You click on a third party link, You will be directed to that third party's site. We strongly advise You to review the Privacy Policy of every site You visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

12. Changes to this Privacy Policy

We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page.

We will let You know via email and/or a prominent notice on Our Service, prior to the change becoming effective and update the "Last updated" date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

13. Contact Us

If you have any questions about this Privacy Policy, please contact us:

headoffice@myelintechnologies.co.uk
Myelin Technologies Limited, United Kingdom