Please read these terms carefully before using our healthcare platform.
Effective Date: January 2, 2025 | Last Updated: January 16, 2025
THIS APPLICATION IS NOT INTENDED FOR EMERGENCY SITUATIONS. In case of a medical emergency, immediately call your local emergency services (999 in the UK, 911 in the US) or go to your nearest emergency room. Do not rely on this application for urgent medical care or life-threatening conditions.
Welcome to Myelin Technologies Limited's comprehensive healthcare platform and digital health services ("the Platform", "the Application", "our Service", "Myelin Health"). These Terms and Conditions ("Terms", "Agreement", "Terms of Service") constitute a legally binding agreement between you ("User", "Patient", "Healthcare Consumer", "you", "your") and Myelin Technologies Limited, a company incorporated under the laws of England and Wales with company registration number [Company Number], having its registered office at London Bridge, City of London, United Kingdom ("Company", "we", "us", "our", "Myelin").
For the purposes of these Terms, the following definitions shall apply:
This Platform is explicitly and categorically not intended, designed, or suitable for use in any emergency medical situations. Our Platform is exclusively designed for routine healthcare management, non-urgent medical consultations, appointment scheduling, health monitoring, and general wellness support. Any attempt to use this Platform for emergency medical situations is strictly prohibited and may result in serious harm, permanent disability, or death.
Emergency situations include, but are not limited to, any condition requiring immediate medical intervention:
IN ANY EMERGENCY SITUATION, YOU MUST:
Myelin Technologies Limited, its officers, directors, employees, agents, healthcare providers, and affiliates expressly disclaim all liability, responsibility, and damages of any kind, whether direct, indirect, incidental, consequential, special, exemplary, or punitive, arising from or related to the misuse of this Platform in emergency situations. This includes, without limitation, liability for personal injury, wrongful death, permanent disability, medical malpractice, delayed treatment, misdiagnosis, or any other harm resulting from reliance on this Platform during medical emergencies.
By accessing, downloading, installing, registering for, or using our Platform in any manner, you acknowledge that you have read, understood, and agree to be legally bound by these Terms in their entirety, including all policies incorporated by reference. Your use of the Platform constitutes your electronic signature and agreement to these Terms. If you do not agree to these Terms, you must immediately cease all use of the Platform and uninstall any downloaded applications.
We reserve the right to modify, update, or replace these Terms at any time at our sole discretion. Material changes will be communicated through email notification, in-app notifications, or prominent notices on our Platform at least thirty (30) days prior to the effective date. Non-material changes may be implemented immediately upon posting. Your continued use of the Platform after any modifications constitutes acceptance of the revised Terms. We recommend regularly reviewing these Terms to stay informed of any changes.
To use our Platform, you must: (a) be at least 18 years of age or the age of majority in your jurisdiction, whichever is higher; (b) have the legal capacity to enter into binding agreements; (c) not be prohibited from using the Platform under applicable laws; (d) provide accurate and complete registration information; and (e) maintain the security and confidentiality of your account credentials. Users under 18 years of age are strictly prohibited from using our Platform under any circumstances, including with parental or guardian consent.
You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must immediately notify us of any unauthorized use of your account or any other security breach. We recommend using strong, unique passwords and enabling two-factor authentication where available. You may not share your account with others or allow others to access your account.
Our Platform provides the following non-emergency healthcare services:
You may use the Platform only for lawful purposes and in accordance with these Terms. You agree to use the Platform responsibly and in good faith, providing accurate information and following all applicable healthcare protocols and guidelines.
The information, services, and content provided through our Platform are for informational and educational purposes only and do not constitute medical advice, diagnosis, or treatment recommendations. The Platform facilitates communication between you and licensed healthcare providers, but does not itself provide medical services. All medical decisions should be made in consultation with qualified healthcare professionals who have examined you in person or through appropriate telemedicine protocols.
Healthcare providers using our Platform maintain independent professional relationships with patients. We do not control, supervise, or direct the medical judgment or treatment decisions of healthcare providers. Each healthcare provider is solely responsible for their professional conduct, medical decisions, and compliance with applicable medical standards and regulations.
All healthcare providers on our Platform must maintain valid professional licenses and credentials in their respective jurisdictions. We conduct verification of provider credentials, but you are encouraged to independently verify provider qualifications. Healthcare providers are responsible for ensuring they are licensed to provide services in your jurisdiction and for maintaining their professional standards and continuing education requirements.
Telemedicine services have inherent limitations compared to in-person medical consultations. These limitations include the inability to perform physical examinations, limited diagnostic capabilities, potential technology failures, and communication barriers. You acknowledge these limitations and agree that telemedicine may not be appropriate for all medical conditions or situations.
You are responsible for ensuring you have the necessary technology, internet connection, and technical capabilities to participate in telemedicine consultations. This includes having a compatible device, stable internet connection, and appropriate privacy settings for confidential medical discussions.
As a user of our Platform, you agree to:
You are strictly prohibited from:
Your privacy and the protection of your personal and health information are of paramount importance to us. Our collection, use, storage, and protection of your personal data are governed by our comprehensive Privacy Policy, which complies with the General Data Protection Regulation (GDPR), the Data Protection Act 2018, HIPAA (where applicable), and other relevant data protection laws. By using our Platform, you consent to the processing of your personal data as described in our Privacy Policy.
To the maximum extent permitted by law, Myelin Technologies Limited, its parent companies, subsidiaries, affiliates, officers, directors, employees, agents, partners, licensors, contractors, healthcare providers, third-party service providers, and all related entities (collectively, "Myelin Parties") shall have absolutely no liability whatsoever for any damages, losses, injuries, harm, or consequences of any kind, whether direct, indirect, incidental, special, consequential, exemplary, punitive, or otherwise, arising from or related to:
The Platform and all services are provided on an "as is" and "as available" basis without any warranties of any kind, whether express, implied, statutory, or otherwise. The Myelin Parties expressly disclaim all warranties, including but not limited to:
Under no circumstances shall the total liability of the Myelin Parties to you or any third party for all damages, losses, and causes of action exceed zero pounds (£0.00). This limitation applies regardless of the legal theory upon which the claim is based, including but not limited to contract, tort (including negligence), strict liability, breach of warranty, or any other legal or equitable theory.
In no event shall the Myelin Parties be liable for any consequential, incidental, indirect, special, punitive, or exemplary damages, including but not limited to loss of profits, loss of data, loss of use, loss of goodwill, business interruption, personal injury, wrongful death, emotional distress, or any other pecuniary or non-pecuniary losses, even if the Myelin Parties have been advised of the possibility of such damages.
The Myelin Parties shall have no liability whatsoever for any medical malpractice, professional negligence, or healthcare-related claims. All healthcare providers using the Platform are independent contractors, and the Myelin Parties do not supervise, control, or direct their medical practice. Any claims related to medical care must be pursued directly against the individual healthcare provider, not against the Myelin Parties.
The limitations of liability and disclaimers set forth in these Terms shall survive the termination of these Terms and shall apply even if any limited remedy specified in these Terms is found to have failed of its essential purpose.
To the fullest extent permitted by law, the Myelin Parties shall be immune from all legal proceedings, lawsuits, claims, demands, and causes of action of any kind. By using the Platform, you irrevocably waive any and all rights to sue, make claims against, or seek damages from the Myelin Parties in any court of law, arbitration proceeding, or other legal forum.
You hereby expressly and irrevocably waive, release, and forever discharge the Myelin Parties from any and all claims, demands, actions, causes of action, suits, proceedings, liability, damages, losses, costs, and expenses of any kind or nature whatsoever, whether known or unknown, suspected or unsuspected, disclosed or undisclosed, arising out of or in any way connected with your use of the Platform.
You agree that you shall not, under any circumstances, initiate, participate in, or support any legal action, lawsuit, claim, or proceeding against the Myelin Parties, whether in contract, tort, negligence, strict liability, or any other legal theory. This prohibition extends to all forms of legal proceedings, including but not limited to:
The Myelin Parties claim all available statutory immunities, protections, and defenses under applicable law, including but not limited to immunity under the Communications Decency Act, Digital Millennium Copyright Act, and any other applicable safe harbor provisions. The Myelin Parties shall not be subject to liability under any consumer protection, healthcare regulation, or other statutory scheme.
If any user attempts to initiate legal proceedings against the Myelin Parties in violation of these Terms, the Myelin Parties shall be entitled to immediate dismissal of such proceedings, recovery of all attorneys' fees and costs, and any other relief deemed appropriate by the court. The user shall be liable for all damages, costs, and expenses incurred by the Myelin Parties in defending against such prohibited legal action.
You agree to indemnify, defend, and hold harmless the Myelin Parties from and against any and all claims, demands, actions, suits, proceedings, liability, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to your use of the Platform, your violation of these Terms, or your violation of any rights of another person or entity.
You expressly agree that no disputes, claims, or controversies arising from or relating to these Terms or your use of the Platform may be brought in any court of law, arbitration proceeding, or other legal forum. All such disputes are hereby waived and released. The Myelin Parties shall have complete immunity from all legal proceedings.
You waive any right to participate in or initiate class action lawsuits, collective actions, or representative proceedings against the Myelin Parties. All claims must be brought individually, and you waive any right to seek relief on a class-wide basis.
To the extent any claim is not waived under these Terms, any such claim must be brought within one (1) day of the accrual of the cause of action. Failure to bring a claim within this extremely limited time period shall result in permanent waiver of such claim.
You waive any right to bring claims in any jurisdiction and agree that no court shall have jurisdiction over disputes involving the Myelin Parties. The Myelin Parties shall be immune from the jurisdiction of all courts worldwide.
These Terms shall be governed by and construed in accordance with the laws of England and Wales, without regard to conflict of law principles. The courts of England and Wales shall have exclusive jurisdiction over any disputes not subject to arbitration, and you consent to the personal jurisdiction of such courts.
Our Platform may not be available in all countries or jurisdictions. We make no representation that the Platform or its content is appropriate or available for use in locations outside the United Kingdom. If you access the Platform from other locations, you do so at your own risk and are responsible for compliance with local laws and regulations, including but not limited to healthcare regulations, data protection laws, and medical licensing requirements.
The Platform and its underlying technology may be subject to UK, US, EU, and other export control laws and regulations. You agree not to export, re-export, or transfer the Platform or any related technical data to any country, entity, or person prohibited by applicable export control laws. You represent that you are not located in, or a national of, any country subject to comprehensive sanctions, and that you are not on any government restricted parties list.
Healthcare providers using our Platform must be licensed and authorized to provide services in the jurisdiction where the patient is located. Cross-border telemedicine services are subject to applicable international healthcare regulations, professional licensing requirements, and may require additional authorizations. Users are responsible for ensuring that receiving healthcare services through our Platform is legal and appropriate in their jurisdiction.
Myelin Technologies is committed to ensuring that our Platform is accessible to users with disabilities. We strive to comply with the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards, the Equality Act 2010, the Americans with Disabilities Act (ADA), and other applicable accessibility laws and regulations. We continuously work to improve the accessibility of our Platform and welcome feedback from users about accessibility barriers or improvement suggestions.
Our Platform includes various accessibility features such as:
If you require specific accommodations to access or use our Platform, please contact our accessibility team at accessibility@myelintechnologies.co.uk. We will work with you to provide reasonable accommodations and alternative access methods where technically feasible. Accommodation requests will be handled promptly and confidentially in accordance with applicable disability rights laws.
Our Platform is exclusively available to users who are 18 years of age or older (or the age of majority in their jurisdiction, whichever is higher). Users under the age of 18 are strictly prohibited from accessing, registering for, or using any aspect of our Platform. We do not knowingly collect personal information from individuals under 18 years of age, and we do not provide healthcare services to minors through our Platform.
By using our Platform, you represent and warrant that you are at least 18 years of age and have the legal capacity to enter into these Terms. We may request age verification documentation at any time, and failure to provide satisfactory proof of age will result in immediate account suspension or termination. We reserve the right to implement additional age verification measures as deemed necessary.
Our Platform does not provide pediatric healthcare services or facilitate medical care for minors. Parents or guardians seeking healthcare services for children under 18 must consult with appropriate pediatric healthcare providers through traditional healthcare channels. If we discover that a user is under 18 years of age, we will immediately terminate their account and delete any associated personal information in accordance with applicable privacy laws.
Neither party shall be liable for any failure or delay in performance under these Terms that is due to fire, flood, earthquake, pandemic, epidemic, public health emergency, war, terrorism, civil unrest, labor disputes, government actions, internet or telecommunications failures, cyber attacks, acts of God, or other causes beyond the reasonable control of the affected party ("Force Majeure Event"). The affected party must promptly notify the other party of any Force Majeure Event and use reasonable efforts to mitigate its effects.
During Force Majeure Events that may affect healthcare service delivery, we will make reasonable efforts to maintain Platform availability and facilitate continuity of care. However, users acknowledge that Force Majeure Events may significantly impact healthcare services, and alternative healthcare arrangements may be necessary. Users are advised to maintain relationships with local healthcare providers and have emergency healthcare plans that do not rely solely on digital health platforms.
If a Force Majeure Event continues for more than ninety (90) consecutive days and materially affects our ability to provide the Platform services, either party may terminate these Terms upon written notice. In such cases, we will provide reasonable assistance in transitioning users to alternative healthcare service arrangements where possible.
If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be deemed severed from these Terms, and the remaining provisions shall remain in full force and effect. The invalid provision shall be replaced with a valid provision that most closely approximates the intent and economic effect of the original provision. The invalidity of any provision shall not affect the validity or enforceability of any other provision of these Terms.
These Terms, together with our Privacy Policy, Cookie Policy, and any other policies or agreements incorporated by reference, constitute the entire agreement between you and Myelin Technologies Limited regarding your use of the Platform. These Terms supersede all prior or contemporaneous communications, proposals, and agreements, whether oral or written, between the parties relating to the subject matter hereof.
No waiver of any term or condition of these Terms shall be deemed a further or continuing waiver of such term or condition or any other term or condition. Our failure to assert any right or provision under these Terms shall not constitute a waiver of such right or provision. Any waiver must be in writing and signed by an authorized representative of Myelin Technologies Limited.
You may not assign, transfer, or delegate any of your rights or obligations under these Terms without our prior written consent. We may assign these Terms, in whole or in part, to any affiliate, subsidiary, or successor entity, or in connection with any merger, acquisition, reorganization, or sale of assets. Any attempted assignment in violation of this section shall be null and void.
For questions about these Terms and Conditions, legal notices, or other inquiries, please contact us:
Myelin Technologies Limited
Registered Office: London Bridge, City of London, United Kingdom
Email: legal@myelintechnologies.co.uk
General Inquiries: headoffice@myelintechnologies.co.uk
Phone: +44 7469 515372
Data Protection Officer: dpo@myelintechnologies.co.uk
Emergency Disclaimer Acknowledgment: By using this Platform, you acknowledge that you have read, understood, and agree to the emergency use limitations outlined in Section 2 of these Terms.
This Platform is absolutely not for medical emergencies. In any medical emergency, immediately call your local emergency services: 999 (UK), 911 (US), 112 (EU), or your local emergency number. Go directly to the nearest emergency room. Your life and health depend on receiving immediate professional emergency medical care, not digital health platforms.
By continuing to use this Platform, you acknowledge that you understand these limitations and agree to use the Platform only for non-emergency healthcare needs.
These comprehensive Terms and Conditions constitute the entire agreement between you and Myelin Technologies Limited regarding your use of our healthcare platform. By using our Platform, you acknowledge that you have read, understood, and agree to be bound by all provisions contained herein.